foh supervisor/agm

At Tennessees Patio in Quincy, IL, we value our work family above all else! Our goal for you as a Tennessees Patio employee is to allow your personality to shine and make it a great place to work, all while exceeding guest expectations.

As a FOH Supervisor/AGM, you'll serve as a key member of our Tennessees Patio leadership team. You will be responsible for ensuring that the restaurant meets our commitments to customer service, team member enjoyment and high standards in a busy environment.

RESPONSIBILITIES

• Ensure customer experiences are at or above our standards.
• Serve as a brand ambassador with a presence that helps ensure every customer receives an excellent experience that compels them to return.
• Observe that processes are followed and identify and suggest opportunities for improvement.
• Conduct a smooth opening, transfer of shifts and/or closing that makes sure the restaurant continually serves customers at our standards from open to close.
• Oversee that all team members are fulfilling their job duties.
• Have a strong understanding of Tennessees Patio's products, offerings and events.
• Ensure the team member experience is fun, safe and enriching.
• Lead in a manner consistent with Tennessees Patio's values that provides an upbeat and supportive climate for our team.
• Help staff address difficult circumstances and minimize stress in a busy environment.
• Communicate well with all employees and serve as a teammate with the kitchen team.
• Verify IL break policies and scheduling requirements are adhered to.
• Identify any repair needs or ongoing scheduling challenges that can be improved and seek solutions.

• High School Diploma or equivalent preferred
• Food Handler's Certification and Liquor License if required by IL Food Safety Regulations
• Meets state minimum age to serve alcohol
• Positive, engaging personality and professional appearance
• Exceptional leadership, interpersonal, communication skills
• Strong task and time management abilities
• Ability to stand, walk, bend, etc. for extended periods, and lift up to 25 lbs.

PI128820725