Customer Service Specialist - Full-time

Job Description

We are hiring Customer Service Specialists to provide outstanding and personal support to customers of an exciting streaming service that hosts some of the best content out there. We are also actively looking for individuals who are bilingual in Portuguese for this opportunity.

Note: This position will start as a work from home opportunity and is only open to candidates in the Coral Springs, FL area.

The role:

As a Customer Service Specialist, you will be providing inbound customer care, primarily over the phone and email. You'll bring your expertise to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

This is the job for you if:

• You are the go-to person to help troubleshoot tech problems.
• You leverage streaming services regularly.
• You excel at handling customer inquiries of varying types.
• You are an active listener and can enjoy building rapport with customers.
• You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
• You leverage two-way feedback to enhance your performance.

What we offer:

• Competitive hourly rate
• Medical, dental and vision benefits
• Paid training
• Advancement opportunities

Qualifications

• An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
• Efficient and accurate typing skills (at least 30 words per minute)
• Experience using a streaming player or gaming system
• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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