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About this job

POSITION SUMMARY:

Train associates, assign duties, and monitor activity. Maintains an open line of communication with supervisors and managers.

POSITION RESPONSIBILITY:

1. Trains associates to make them aware and comfortable with procedures and policies.

2. Keeps associates alerted to system changes and why the changes are being made.

3. Assigns duties to assure even work load and completion of daily assignments.

4. Monitors associate’s activities to maintain accuracy and promote development.

5. Maintains an open line of communication with supervisor and manager to convey ideas or methods to improve the department’s procedures or to alert them to problem areas.

6. Possesses excellent knowledge of products, policies and procedures.

7. Maintains a positive attitude.

8. Conveys the importance of the department and the 100% customer satisfaction goal.

9. Verifies and/or investigates various forms of paperwork.

10. Insures good housekeeping and follows the safety procedures that are practices by all.

11. Performs periodic checks of the area.

12. Other duties as assigned.

***MUST HAVE RECEIVING & LEADERSHIP EXPERIENCE***