Manager of Security Services - Full-time / Part-time

The Manager of Security Services (MSS) is the operational leader of the company in the geographical market of responsibility, typically reporting into a GM or an RVP. The MSS is responsible for the leadership, management, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable. The tactical portion requires a willingness to manage the “weeds” of the business to include financial management, profitability of the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.

Performance Metrics: The MSS is expected to achieve the following metrics within GardaWorld's performance-based business environment:

• Year over year growth in profit percentage and profit dollars in the branch
• Manage to 2.5% unbilled overtime or less in the branch
• Year over year improvement in Employee Engagement Scores in the branch
• Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope
• Personally recruit a minimum of one new manager/staff in your branch annually
• Develop a minimum of one manager/staff for promotion annually
• Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
• 100% compliance to the GardaWorld Mandatory Requirements
• Lead by example of living up to the GardaWorld Values

Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

QUALIFICATIONS

• A college degree in business or related field is required
• Minimum 3 years of progressive management experience is required
• Previous experience with Winteam or similar systems is preferred
• Clean driving record and the ability to pass a Motor Vehicle Record check (MVR)