Meeting Services Technician IV

Doral Arrowwood
Center for Leadership Excellence, Bethesda, MD

Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
BASIC FUNCTION: Responsible for supporting the day-to-day operation of the Conference Center as indicated on EO’s and requested onsite, including set-up, execution of operations, supporting team members in first line trouble shooting, inventory and security of all equipment and facilities in the conference center. Execute and deliver Auditorium, Atrium and Meeting room productions to include: Sound, Presentation, Lighting, VTC, Webcast, Recording etc. Support team members and deliver first-line support for guest computer use and connectivity, staff computer use, connectivity and software applications, and telephony. Report any found issues to the Manager/Supervisor.

Job Description:

  • Formal education in Electronic Media and Information Technology
v 2 years minimum experience in AV, Production support, and IT
  • Working knowledge of computer software to include MS Office and hospitality programs (Delphi, OPERA, Micros)
  • Understanding of Da Vinci, Crestron, Tandberg, Analog Way, IP Audio Control, ION, and Audio Visual industry (in Conference setting a plus)
  • Working knowledge of IP wired and wireless networks including secure networks VPN, VLAN, and the IT industry
  • Experience in Conference Center/Hotel – set up, AV, Support a plus
  • Must be able to lift, push and pull 70+ pounds
  • Good communication and guest relation skills
  • Ability to follow directions, read and write
  • Availability to work a variable schedule and Overtime
  • Understanding of computer software
  • Field experience/knowledge in Electronic Media/Information Technology a plus
  • Highly functional written and verbal communication
  • Perform at a 4 star service level


    Assemble and arrange conference equipment in conference rooms per event order, to include connecting and testing of tables for connectivity.

    Must be able to push, pull and lift a variety of conference tables and other equipment weighing 5-70 pounds; put risers into place each weighing 150 pounds; move chairs of various weights and styles, and in assembling portable projection screens.

    Walking and pushing 300 pound large equipment carts.

    Walking and pushing 30 pound refresh cart to specific rooms on upper and lower floors. Also, must be able to lift and place variety of miscellaneous conference equipment weighing 10-60 pounds such as stanchions, chairs, projectors, screens, etc.

    Disassemble conference rooms at appropriate break down times requiring bending and lifting 5-70 pound conference and banquet tables onto 4 wheel carts, lifting banquet chairs in stacks of 10 to 6’ height.

    Move 100 pound stacks of 10 chairs to storage room 200 feet or more to and from function room. Must be able to lift tables to storage areas and placing in appropriate section.

    Must be able to bend and kneel to pick up foreign objects, and able to walk to vacuum rooms.

    Attend to any requests by guests.

    Maintain conference equipment by checking all aspects of equipment requiring bending and kneeling to floor level to check legs on chairs, tables, and other equipment.

    Lift to secure fittings on chairs.

    Bend to double check tablecloths, skirts and other linen in conference center.

    Perform minor maintenance on conference equipment requiring good dexterity with tools and cordless equipment.

    Respond to support requests, systems status, and network connectivity. Describe the typical AV equipment used in Presentation Technology in meeting rooms. Educate customer on Presentation Technology equipment in the use of control systems, networked environments & VTC/ATC.

    Identify any challenged equipment – including tables, chairs, flipchart stands, and projectors/AV equipment, etc – and report to Manager/Supervisor to escalate challenge for repair/replacement/additional assessment

    Execute and deliver Auditorium, Atrium or Meeting Room production, Sound, Presentation, Lights, VTC, Webcast etc

    Ensure storage areas are clean and well organized.

    Assist in weekly walkthroughs for Maintenance and Inventory.

    Maintain cleanliness of all equipment with daily cleaning of all areas.

    Attend daily stand-up meeting as well as monthly department meetings.

    Assist in maintenance/housekeeping of all common areas as designated by management.

    If needed may be asked to assist in other departments outside of the conference center scope (i.e. rooms, housekeeping, facilities)

    Must be able to work weekends when needed as required by business levels with all schedules/shifts subject to change.

    Support manager and supervisor to ensure effective interactions with internal/external customers.

    Daily monitoring and evaluation of operation readiness of all equipment prior to start of events.

    The ability to improvise and adapt according the needs of the business. (Changes on the fly, short term requests, solid decision making ability to mitigate guest impact)

    Work in high pressure situation, with high profile Executives.

    Follow LM policies and procedures Other duties as needed and assigned

Assist Conference support desk in delivering messages to conference rooms or other requests. Assist SIA’s as requested Assist other areas and departments as needed.
Posting ID: 61166028Posted: 2019-05-16