Guest Service Administrator

Position Purpose: The overall responsibility of the Guest Service Administrator is always to uphold a professional image by providing excellent customer service and overall leadership to both stylists and guests. Responsibilities also include administrative duties and managing of facilities as defined.

Principal Duties and Responsibilities:

• Manage high volume of inbound calls in a timely manner

• Effectively communicate and respond actively with all employees on a day to day basis

• Follow all Elle Marie Intelligent verbiage scripts while handling inbound calls.

• Maintain a clear understanding of all promotional programs and marketing and advertising efforts

• Communicate any pertinent information regarding guests to Stylist and Management Teams

• Client Issues – discuss problems with guests, answer questions and present “win-win “solutions

• Adhere to all company policies and procedures.

• Create a positive and engaging experience with every guest you speak with.

Knowledge and Skills Required:

• Energetic, motivated, sales driven with a warm, bubbly personality, positive attitude and strong work ethic

• Friendly and easy going

• Ability to multi-task

• Strong work ethic and attention to detail; with the ability to organize

• Excellent customer service skills

• Strong PC skills

• Must be able to multi-task and have Excellent verbal skills

• Team Player, Dependable and Organized

• Strong Communication and interpersonal skills

• Neat in appearance

• Must have a flexible work schedule and able to work evenings and weekends