Service Writer/Secretary

Small family automotive shop looking for help. Automotive knowlage helpful, but not a requirement. General office duties including answering phones, filing, accounts payable and receivable.

Interact with People in a Friendly Manner

Communicate Effectively

Duties can include tracking repairs and their causes, scheduling technicians and processing warranties. Customer profile information is usually stored in a computer system, which the service writer is responsible for maintaining.

Additional duties of a service writer involve developing cost estimates. When a customer requests a repair, the service writer logs what parts are needed, how much time should be allocated to make the repair and schedules the appropriate technician for the job based on the customer and their repair needs. This information is conveyed to both the customer and the employer of the service writer in a timely fashion.