Assistant Guest Services Manager - Full-time / Part-time

Job Summary

Assists Guest Service Manager to provide a smooth operation of the Guest Services Department (i.e., Guest Services, Bell Staff, Concierge, Valet) and managing the Hotel Rental Program.

Essential Job Functions

-Assist Guest Services Manager in operations and manage the Hotel Rental Program.
-Assist in handling residents and guest concerns relating to service and payment.
-Attends meetings to determine information and/or activities that have impact Guest Services/Hotel operations. Prepares agendas and manages meetings as directed by Supervisor.
-Works with Guest Services Manager to confirm all owner and owner/guest reservations in Opera and assures that the unit is ready for the owner or owner/guest arrival.
-Assist in preparing and maintaining records for each of the owner's and owner/guests.
-Works closely with the Finance Department for information relating to owner statements, credits, questions, or concerns pertaining to the owner's unit.
-Performs proper transition procedures for units that are new to the RP, including but not limited to: informing Security, Engineering and Housekeeping for the preparation of the unit.
-Assist Guest Services Manager in overseeing the managing of room blocking and inventory control.
-Updates the Hotel Inventory in a timely manner as units are entered or removed from the Rental Program and distributes information accordingly.
-Assures that the owner suite rotation is being monitored and adhered to.
-Assist in developing and implements new department policies and procedures to ensure smooth operation of the Guest Services Department; maintains current department's policies and procedures.
-Works with Guest Services Manager to prepare the payroll and work schedule for the department.
-Assist in preparing and maintaining operations Manuals and logs for the department.
-Works alongside the Guest Services staff.
-Orders all supplies for the department and ensures proper inventory levels of supplies.
-Reports any department inconsistencies to Supervisor in a constructive and timely manner.
-Assist in troubleshooting problems situations to assure procedures and processes are examined to prevent problem reoccurrence.
-Conduct counseling, performance reviews and terminations.
-Adheres to Carillon Miami Wellness Resort Standards for Guest Experience.
-Handle guest problems or complaints according to Carillon Miami Wellness Resort guest problem resolution policy.
-Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
-Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them.
-Provides information of the immediate neighborhood.
-Serve as the Manager on Duty (MOD) for the property when needed.
-Assist in overnight coverage, this includes but not limited to work the overnight shift if required.
-Participates in guest service interactions throughout the property and other events as assigned.
-Performs other job-related duties as directed.