Client Success Manager (Linkfluence)

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you're in, you'll be surrounded by the best colleagues you've ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn't good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we're looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

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On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance.

What are we looking for?

We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!

Objectives:
* Translate client social media listening needs into clear, effective, actionable projects within our platform Radarly
* Strive for top level satisfaction for all Radarly clients worldwide
* Optimise the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures

As a CSM at Linkfluence, you will:

* Implement, maintain and troubleshoot clients' Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems
* Design architecture to achieve customer requirements
* Design tailor-made trainings for customers and make them powerful Radarly users
* Proactively engage the clients with use cases adapted to their business to drive usage
* Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
* Contribute to the department ongoing process and methodologies improvement to help improve and increase the customer value.
* Handle C-level external stakeholders

You'll excel in this role if you have:

• Passionate about the digital ecosystem, online media and the social web, big data
• Have a first significant experience in similar position in a software editor company, MarTech software or a Digital Marketing Agency is a plus.
• Strong organizational skills, ability to summarize and structure
• Agility and problem solving mindset
• Able to multitask under pressure
• Experience in managing clients' accounts, you know how to understand their needs
• Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
• Advanced Excel skills
• Fluent in English and French. A third language is a plus.
• Have a good command of Zendesk or equivalent
• Knowledge of FullStory is a plus

Who Is Linkfluence?

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and "map" the social web. Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.

In 2021, Linkfluence was acquired by Meltwater, a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence's core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.

Our team is young, diverse, ambitious, and growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Dusseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.

If you're passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you're curious about what's happening in the world and love to listen to others, and if you're thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

Category

Public Relations Specialists

Job type

Full time