Team Lead, Scanning - Heavenly Mountain Resort - Winter Seasonal - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Product Sales and Services Ticket Scanning Team Lead - Winter Seasonal, Full Time, Heavenly Ski Resort

The Product Sales and Services (PSS) Ticket Scanning Team Lead is responsible for the overall guest service experience when dealing with both internal and external guests. The Ticket Scanning Team Lead is a highly energetic, motivated, and organized leader with a strong focus on problem-solving and multi-tasking. The Ticket Scanning Team Lead will help the Scanning Supervisor manage daily operations and communications for multiple base area access points. Candidates must enjoy working outdoors in alpine weather conditions and demonstrate the ability to communicate professionally with guests and co-workers. Guest service, management, and product sales and services experience preferred.

Responsibilities include, (but are not limited to):

Supervise daily operation of Ticket Scanning, responsible for scanning all media and verifying that each guest and employee has a valid product to access the mountain.

Work with Scanning Supervisor to manage administrative needs for the office, including, but not limited to: staff hiring and termination, employee discipline and documentation, scheduling, and payroll.

Solve any and all problems arising from pass issues and guest dissatisfaction.

Revenue control for all ticket/pass products, verifying on-mountain access.

Oversee activity of Ticket Scanning staff, manage schedules based upon business volume and guest service levels, and ensure employees adhere to company guidelines.

Interact with guests in a friendly manner, including offering general resort information and providing excellent guest service.

Protect against the fraudulent use of ticket and/or pass products.

Create and maintain a strong, cohesive Scan Team through effective hiring and performance evaluations.

Train and develop staff, with a focus on guest relations and employee development, throughout the season.

Provide ongoing job performance and feedback to staff, and complete mid-season and end-of-season performance appraisals.

Expand understanding of product offerings and scope of services, throughout the resort, in order to efficiently answer questions and resolve issues.

Troubleshoot any issues with handheld scanning devices.

Monitor and maintain facilities, equipment and accompanying signage.

Create a positive and professional work environment and assist with other duties as assigned.

Qualifications:

High School graduate or equivalent - required.

Fluent in all aspects of English - required.

Two (2) years guest service experience - required.

Willing to work in all winter alpine weather conditions - required.

Able to commit to entire season - required.

Strong and professional communication and organization skills - required.

Resume included with application - required.

Two (2) professional references - required.

One (1) year Product Sales and Services Department and Resort Point-of-Sale experience - preferred.

One (1) year supervisory/management experience - preferred.

Computer experience (Microsoft Outlook, Word, Excel proficiency) – preferred

Spanish speaking ability - preferred.

In-person interview - preferred.

Learn More About:

Schedule:  5 shifts per week, shifts are 8 hours, including weekends and holidays.

Projected Employment Dates:  October 22, 2018 to April 29, 2019

Perks: Employee pass, dependent passes, locker room, and discounts on lift tickets, on-mountain restaurants, Vail Sports retail and rentals, etc...

Employee Housing: Limited availability

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157098