Retail Ski and Board Technician - Epic Mountain Gear - FT & PT Fall/Winter Seasonal - Westminst - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Service Technicians are responsible for maintaining outstanding customer service as per company standards, generating sales, and safeguarding company assets.

Responsibilities include (but are not limited to):

• Acknowledge customers quickly and courteously
• Determine customer equipment needs
• Complete accurate work order paperwork and prioritize work orders in an expedient manner
• Serve as a knowledgeable resource to customers
• Demonstrate a professional standard of customer service
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Service and repair customer merchandise according to established guidelines
• Adhere to safety procedures regarding use of tools and equipment
• Aware of department related pricing including any and all promotions

Qualifications:

• 1 year service technician experience - preferred
• Ski and/or snowboard tuning experience – preferred
• Comfortable with use of power tools and machines – preferred
• Able to problem solve 
• Comfortable in high intensity, time sensitive mutli-tasked oriented environment - required
• Maintain a working knowledge of products and trends within the ski and snowboard industry
• Previous retail  and customer service experience - preferred
• Strong customer service skills
• Strong understanding on ski and snowboard industry
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Commitment to exceptional customer service
• Basic computer skills - required
• Ability to work a flexible schedule; including nights, holidays and weekends – required

Some of the benefits include:

• Free ski pass to our world-class resorts
• Retail discounts at our stores
• Excellent training and professional development
• Employee Assistance Program (EAP)

Epic Mountain Gear is the premier ski shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 155376