Skip to main content
Similar jobs pay
$9.25 - $12.96
Full-time, Part-time
700 National Parkway, Schaumburg, IL 60173
  • Easy Apply
Updated 20 days ago
Save
Refer friends


 

I. SUMMARY STATEMENT 

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.

 

II. ORGANIZATION No direct reports


III. PRIMARY DUTIES AND ACCOUNTABILITIES

  • Audit and balances reports from the daily shift.
  • Schedules guest’s wake up calls for the following day.
  • Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
  • Prepares guest’s receipts and distributes if required.
  • Completes any reports or projects assigned by management/ supervisor.
  • Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. 
  • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts. 
  • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. 
  • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service 

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned 

  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. 
  • Properly compiles, completes, and distributes reports to all management and relevant staff. 
  • Reports any maintenance, security, or safety issues to the appropriate staff.

 IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE 

  • High School Diploma or GED required. 
  • Previous front desk experience highly preferred. 
  • Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. 
  • Excellent organizational and prioritization skills. 
  • Ability to work well and collaborate with others.
  • Ability to work overnight. 
  • Superior customer service skills. 
  • Excellent communication skills. 
  • May be required to stand for an extended period of time. 
  • Able to work a flexible schedule.

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 18 years or older
  • At least high school diploma or equivalent or higher
Posting ID: 653395792 Posted: 2021-10-07 Job Title: Night Audit Guest Service