National Account Manager - Full-time / Part-time

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals, room night goals, average rates and Benchmark Conference Package (BCP) goals are achieved or exceeded.

Job Description:

ESSENTIAL FUNCTIONS:

      •     Move throughout property to conduct site inspections.  Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

      •     Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.  Coordinate various departments' participation in servicing accounts.

      •     Travel locally & nationally to conduct outside sales calls, attend industry events & assigned tradeshows and promote property awareness in the community

      •     Execute a minimum of 15 outside sales calls, 5 site visits and 90 prospecting calls per month

      •     Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

      •     Complete own proposals and contracts.

• Be involved with at least one industry organization and participate as needed to gain new business opportunities.

     

Other:

      Regular attendance in conformance with the standards, which may be established by Benchmark from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

      Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS:

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

      •     Assist the supportive staff with the maintenance of sales files.   

•     Other duties as assigned such as ordering amenities for meeting planners or VIP's.

• Additional responsibilities assigned by the DOS and or DOSM

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

      •     Knowledge of a hotel structure and how all departments interact.

      •     Basic mathematical and calculator skills to prepare cost proposals.

      •     Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meets client needs and resolve complaints.      

      •     Ability to move throughout the hotel to conduct site inspections.

      •     Ability to listen, speak and write English to ascertain and respond to client needs.

QUALIFICATION STANDARDS

      Education:

            Four year college degree preferred, however any combination of education and training within hotel sales may also be considered.        

      Experience:

            4 years of previous hotel sales experience required.

      Grooming:

            All employees must maintain a neat, clean and well groomed appearance (specific standards available

Other:

This individual will need to be self starter with minimum supervision.

Qualified individual will have fluency in all Microsoft 2007 software applications.

Knowledge of Delphi sales & catering software a significant plus

Proficient typing skill level required successful completion of a typing test a prerequisite.

Extensive data entry including contracts & proposals will be required         

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business   needs of the hotel.

Assist the sales staff with the upkeep of sales files.

Knowledge of a hotel operations structure and how all departments interact.

Basic mathematical and calculator skills to prepare cost proposals.

Ability to effectively handle customers needs in a friendly and positive manner.

Ability to listen, speak and write English to ascertain and respond to client needs.

An Equal Opportunity Employer     M/F/D/V