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Hours Full-time, Part-time
Location Sterling, Virginia

About this job

Overview

The Hampton Inn Cascades is looking for a part-time Room Attendant! This position is responsible for cleaning guestrooms to Holiday Inn''s quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.

Responsibilities:


-Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
-Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Holiday Inn guest service recovery program.
-Safety/Risk Management: Ensures a clean and safe work area in compliance with Holiday Inn, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Holiday Inn procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures.
-Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

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