Director, Process Engineering - Full-time / Part-time

Purpose of JobWe are currently seeking talented Director, Process Engineering for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Plano, TX and Charlotte, NC facility.

Responsible for consistently executing business Process Management (BPM) strategy within a CoSA / organization or across the Enterprise. Leads a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Direct reports must include Process Engineers (and may include other disciplines).Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

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Primary Responsibilities:

Job Description

• Identifies and manages existing and emerging risks that stem from business activities and the job role. 
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. 
• Follows written risk and compliance policies and procedures for business activities. 
• Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.
• Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.
• Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
• Ensures the adoption of relevant Process Excellence standards and best practices as appropriate.
• Serves as a mentor, trainer, coach, and technical leader in support of Process
• Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
• Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
• Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
• Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

• Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
• 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
• 3 years of direct team lead or management experience. 
• Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance OR demonstrated completion of 3 Lean/Six Sigma projects.

Preferred Experience:

• CAMS certified
• Solid track record in leading cross-functional teams in improvement projects and successfully delivering significant and measurable results; ensuring projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.
• 2+ years of Anti-Money Laundering (AML) experience.
• 2+ years of Banking industry experience.
• Demonstrated expert-level experience Business Process Management (planning, development of relevant business objectives/metrics/tactics, execution, post implementation support)
• Prior experience coaching Six Sigma Process Engineers.
• Ability to use raw data to make statistical trend analysis to present to the leadership.
• Strong, proven experience with leadership, business acumen, and problem solving in a highly regulated financial services industry.
• Expert-level ability to influence and affect change at all levels of the organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.  

Benefits:

 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

Relocation assistance is not available for this position.