Assistant Manager - Full-time

JOB SUMMARY

The Assistant Manager is responsible for managing the daily operations of a single restaurant, in accordance with company QSC standards as defined by the Operations Manual, for an assigned shift or in the Restaurant General Managers absence. This position is the second of three levels in the Restaurant Management chain of command.  

ESSENTIAL FUNCTIONS

• Supervises crew members and team leaders (2-20 people) in the preparation of menu items to ensure compliance with all Popeyes Corporate Operations and Sanitation standards. This is measured through Restaurant Progress Report (RPR), shops shift critiques, and Mystery Shop scores.
• Supervises hourly staff to maintain a good level of customer service and ensure orders are taken in a prompt, accurate and courteous manner. Resolves customer complaints as required.
• Recruits, hires and selects crew members to ensure an adequate level of staffing and service in the restaurant, which is critical to maintain a productive level of operation.
• Prepares required reports mandated by RGM and Area Managers, including but not limited to:
• Daily Inventory and Cash Control Record
• Petty Cash Voucher
• Purchase Receipt Ledger
• Notice of Disciplinary Action
• Safety Inspection List
• Bank Deposit Slips
• Payroll Transmittals
• Posting of Operational Figures
• Uniform Inventory Form
• Supervises hourly staff in the cleaning of equipment and restaurant facilities to ensure maintenance of sanitation standards.
• Takes inventory of stock at closing to determine ordering date and quantity of supplies required to prevent shortages, along with other administrative duties as required.
• Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits.
• Manages other key controllables during a shift, such as labor, food cost, cash, and waste.
• Trains, evaluates and completes hourly work schedule for restaurant staff. Such as:
• Critical Training Area includes: food preparation • food safety • appearance • customer service • suggested selling techniques • sanitation
• Employee Evaluation includes: • performance appraisal • wage increases • promotions • suspensions • terminations • Helps build a positive and motivating environment for all employees that is committed to delivering superior customer service.
• Responsible for training and development of Shift Managers.
• Produces restaurant schedule of product ordering in accordance with prescribed guidelines and assists RGM during the financial process.
• All other duties as assigned.