Service Coordinator - Full-time / Part-time

Are you looking for a position that truly impacts other people's lives? Do you want to come to work every day knowing your work is directly helping someone in need in a positive way? Do you love working with seniors? You have found what you are looking for! Home Instead® is the world's trusted source of non-medical companionship and home care services for seniors. Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments and personal care.

We are looking for CARING and COMPASSIONATE individuals to join our Home Instead East LA team as a Service Coordinator. The position is a full time 40-hour work week with regular weekend and on-call responsibilities based on the organizations needs.

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Service Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

• Reflect the values of Senecare LLC dba Home Instead East LA.
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved. 
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participate in all CAREGiver meetings
• Conduct Service Inquiries and Care Consultations following the consultative sales process.
• Perform any and all other functions and responsibilities deemed necessary.
• Maintain regular attendance at the office work location to execute job responsibilities

Qualifications:

• Applicant's with minimum 2-3 years experience in scheduling in a medical or non-medical setting.
• Two years' experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must be patient and congenial.
• Must have computer skills and be proficient in Microsoft Office Suite.
• Must be fluent in English and able to communicate information effectively, possess a strong work ethic, able to multi-task and able to follow through assigned tasks.
• Must be a good listener and detail-oriented.
• Must possess a valid driver's license, a reliable car and car insurance.
• Must pass a Criminal background check, Motor Vehicle record check and Drug Screen.
• Authorized to work in United States.
• Bilingual is a plus.

Company Benefits:

• Employer sponsored Medical, Dental and Vision benefits*
• 401k Retirement Plan with 4% employer match*
• AFLAC Supplemental Benefit Plan*
• PTO Hours *
• Paid Sick Time
• Paid Holiday
• Travel Reimbursements
• Paid Training
• Cellphone Allowance

Each Home Instead franchise is independently owned and operated.