Patient Care Coordinator (PCC) - Full-time / Part-time

Currently hiring a Patient Care Coordinator for San Jose, CA.

About the Company

Prohealth is a locally owned Home Health, Hospice & Palliative Care agency with 4 locations serving over 12 counties in Northern California. We maintain an average daily census of over 1800 patients. Being an industry leader for over 15 years, we pride ourselves in providing exceptional clinical care with compassion to our patients. Our patient focused care model provides personalized care, ranging from nursing, physical therapy, occupational therapy, speech therapy, and even registered dietitian.

For more information visit our website (http://www.prohealthhomecare.com) or to join our family oriented team with excellent growth opportunities & career advancement, call or email (hr@prohealthhomecare . com)

Patient Care Coordinator Benefits:

• Competitive pay
• 401(k)
• Healthcare Plans (Medical, Vision and Dental)
• Flexible Spending Account
• Educational Assistance (Tuition Reimbursement)
• Leadership Development
• Generous Paid vacation, Sick time and Holiday pay
• Referral bonus

Patient Care Coordinator Job Responsibilities

• Knowledge and ability to collect weekly schedules from each clinician each Friday for the following week.

• Evaluates referrals to determine if patients meet Medicare eligibility for home health services

• Enters referral information into DeVero system, including Intake orders, patient's demographics and medical course of treatment

• Ability to review caseload per clinician for the previous week. Documenting frequency.

• Knowledge of patient documentation discharges/ recertification

• Knowledge to identify payer information and verify home health coverage

• Ability to obtain home health services as required

• Ability to communicate professionally orders and services to patients/families

• Knowledge of patient recertification

• Knowledge of documentation any Hospitalizations and Transfer Note is in from the clinician.

• Experience scheduling clinicians to provide appropriate care

• Ability to maintain clinician's calendars

• Ability to follow up with hospital case managers to ensure that patients appropriately transition back to hospice/home care.

• Ability to maintain and keep up with required hospice and home health authorizations with HMO's.

• Ability to follow up with hospital/ SNF to see when patient will be D/C.

• Knowledge of obtaining orders once patient is D/C so clinicians can resume care.

• Knowledge to follow-up on missed visits and confirm with clinicians of all upcoming visits scheduled.

• Experience with DME- New referrals place orders, and new requests.

• Maintaining the On-Call Calendar and endorse to Intella Triage on a monthly basis/update Intella Triage of any changes to On-Call calendar

• Collects and maintains statistical data on all referrals and admissions and reports information daily, weekly, monthly, and as requested.

• Maintain and keep up with Required Hospice Authorization with HMO's.

• Prepare IDG Agenda and re-certifications.

• Performs other tasks as assigned

Customer Service

• Answers telephone lines promptly and efficiently. Responds to message content appropriately; disseminates information to the appropriate persons.

• Surveys patients/families to determine level of satisfaction with agency services. Documents findings and notifies appropriate supervisor of any dissatisfied customers. Must complete one survey per business day.

• Scheduling Start of Care visits and or/ communicating with patients & clinicians in a timely manner.

Organizational Responsibilities

• Prioritizes work effectively and is acceptably productive.

• Maintains an acceptable attendance record according to agency policy.

• Accepts responsibility for behavior and activity.

• Participates in agency's quality improvement program.

• Interacts collaboratively with all team members.

• Maintains confidentiality of patient and agency information at all times.

• Back up assistance in office as needed.

FULL-TIME/PART-TIME: Full-Time


LOCATION: San Jose, CA


EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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