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in New York, NY

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Hours Full-time, Part-time
Location New york, New York

About this job

Posted Date: Jan 10, 2022

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

 

Reception Services is responsible for all client floor reception desks across the client campus. 

 

Key Responsibilities: 

 

  • Stand to greet all guests/ visitors, ensure eye contact is made 
  • Escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey. 
  • Aim to provide an update to any visitors waiting for verification in reception every five minutes. 
  • Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner. 
  • Continually develop client knowledge and awareness of the MD Folder. 
  • Maintain the necessary awareness of building facilities to advise and direct guests appropriately. 
  • Assist with separate registration desks for functions as required. 
  • Reserve appropriate meeting spaces for all enquiries, whether in person, via email, or via telephone, offering proactive service and alternate accommodations when needed.
  • Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication. 
  • Maintain a strong awareness of business activity and communicate all updates with your team members. 
  • Liaise with conference floors and concierge to ensure the smooth arrival of the host’s clients. 
  • Communicate to the Director of Conference Services about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email. 
  • Communicate effectively with the conference team, the pantry team and the reservations team on new bookings, changes to existing bookings and on any cancellations. 
  • Provide assistance according to business needs e.g. lunch cover, annual leave cover etc. 
  • Support the training of new receptionists and complete buddy checklists accordingly. 
  • Take part in the cross-training program which covers all areas of the department, when available. 
  • Liaise with the catering team and audio-visual team to ensure smooth operations and delivery of service for all meetings and events.
  • Adhere to the Company and the Firm’s policies and procedures. 
  • Abide by all Security policies and procedures, including access restrictions, the receipt of goods and Fire and Life Safety information. 
  • Comply with the Reception Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarise yourself with the site-specific SOPs. 
  • Call the automated line to report on duty, late or sick within the set time scales. 
  • Understand how to sign the keys in and out from Security and the requirements for unlocking / locking the Reception area at the start and end of each shift. 
  • Answer the phone promptly and politely within three rings.
  • Understand and use the visitor registration system and have a thorough working knowledge of the room booking system. Run system reports as required.
  • Promote the use of the visitor registration system to bookers, guiding them to pre-register their guests, especially before large events.
  • Be aware of room status in client rooms at all times, ensuring the room is ready prior to the next booking.
  • Monitor access and redirect contingent workers and external couriers to the correct location.
  • Provide comprehensive handovers for members of the next shift at all times.
  • Maintain confidentiality at all times. Keep all information and materials relating to the business of the firm and its clients confidential.

Apply to Flik today!

Flik is a member of Compass Group USA

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 950762

Flik 

JEANNE M LANE