Assistant Store Manager

 Blair Ace Hardware is family owned and part of the fastest growing brand of hardware stores in the world. Out of 5500 Ace Hardware stores worldwide, our motto is:  We exist to help others! Join our team today and have fun becoming a Red Vested Hero. 

General Summary
The Assistant Store Manager is an exciting position that supports the Store Manager with overall store operations. 

Essential Duties & Responsibilities

Customer Service
•    Have fun while you provide a positive image to customers of the store.
•    Help assist customers in solving problems.
•    Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•    Provide a friendly, outgoing demeanor; work well with customers as well as associates.
•    Ensure all calls and pages are answered promptly, courteously and effectively.
•    Work to resolve problems with the customer and have the store’s best interest taken into consideration.
•    Acquire product knowledge and knowledge of store layout and location of products.

Store Operations
•    Ensure a positive, professional and safe work environment for all associates.
•    Help manage the “general operations” of the entire store.
•    Supports opening and closing the store as assigned.
•    Help support Loss Prevention (theft), Safety.
•    Work with Store Manager on all aspects of running the store.
•    Participate in staff meetings.
•    Implement new Standard Operating Procedures into store execution.
•    Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
•    Support the weekly price changes and label updates are completed timely and accurately.
•    Assist the process of maintaining good cashiering with training, maintenance, audits, and reports.
•    Visit competition to be familiar with what they are doing.
•    Perform all other duties as assigned.

Inventory & Merchandising
•    Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
•    Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
•    Responsible for maintenance of back stock levels.
•    Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•    Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
•    Assist with merchandise resets throughout the store.
•    Assist to ensure all signage is current in the store.
•    Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
•    Assist in training of all associates.
•    Actively recruit and promote the advancement of associates.

Leadership
•    Support all aspects of store operations in the absence of the Store Manager.
•    Lead by example; be approachable by all associates and customers.
•    Participate in store meetings.
•    Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
•    Prepare and challenge yourself for future advancement.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. 

Education: College degree preferred but not required. 
Previous retail management experience preferred. 

Physical Demands
Standing, walking, lifting (up to 60lbs ) and climbing ladders. 

Training will be provided