Front Desk- Guest Service Agent- Days Inn by Wyndham

Days Inn by Wyndham - Medford
850 Alba Dr.
Medford, OR. 97504
Next to Dairy Queen

Now Hiring at Days Inn by Wyndham Guest Service Agent:

All Shift {AM Shift , PM Shift & Night Audit Shift } & Housekeeping & Maintenance Person

Previous experience in Hotel Operations preferred but not required. Will train qualified candidate.

Apply IN PERSON with Resume between 11am- 4pm

SHIFT JOB SUMMARY

We are seeking for motivated reliable individual to fill the role of Guest Service Agent & Housekeeping & Maintenance Person!!

The Front Desk Clerk is part of the front office staff of the hotel. They are responsible for the Checking In and Out, Reservation, Rates and the kind of services the establishment provides, and assigns guests to rooms.

**Apply IN PERSON with Resume between 11am- 4pm {NO PHONE CALLS}!!

** The Front Desk Shift is from 7am- 3pm {AM} & 3pm-11pm {PM} &

** The Night Audit Shift is from 11 pm to 7 am !!

** Housekeeping Starts 9am -3pm

DUTIES AND RESPONSIBILITIES:

Greet and Register Guests as they arrive at hotel
Take Reservations via phone and in person
Maintain room availability
Answer guest questions and handle requests in professional manner
Inform guest about local places of interest and provide directions
Balance guest folios & Night Audit
Receive and process payment for accommodation
Work with a multi-line phone system & computer
Work in conjunction with all hotel departments (Pool. Housekeeping, Maintenance)
Be familiar with frequent guest programs Wyndham Rewards
Handle cash and make change as needed
Have the ability to understand and carry out instructions.

OTHER FUNCTIONS AND RESPONSIBILITIES

Maintain the appearance of the**Front Desk, Lobby, Pool, Guest Laundry & Breakfast room
Make Coffee and other basic Breakfast Food preparation for Breakfast
Assist Housekeeping as needed
Perform other cleaning duties as assigned

REQUIRED SKILLS AND ABILITIES

Excellent Customer Service skills
Ability to be welcoming and courteous to guests
Must be organized and able to multitask
Have strong interpersonal and problem solving skills
Ability to remain cheerful under stress
Maintain a professional demeanor at all times
Basic computer reading and math skills
Skilled in typing / keyboarding

PREFERRED QUALIFICATIONS

Must be an outgoing, approachable and Guest Service Oriented individual
Must Pass Criminal Background Check

REQUIRED LICENSES/CERTIFICATIONS

Food Handler's Card (can be obtained once hired)

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Primary worksite is indoors
Requires standing/walking most of the time.
Requires lifting up to 25-50 lbs
Need to be patient and tolerant even when guest are unreasonable

WORK HOURS AND SALARY

Desk Clerks are expected to be available to work Days, Nights, Weekends, and Holidays
Hourly position

**IN ADDITION: Must Pass Background Check & Must Pass Drug Test

Days Inn by Wyndham
850 Alba Dr.
Medford, OR. 97504