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Customer Care Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Chester, Ohio |
About this job
Job Description
Kable Staffing is in urgent need of a Customer Care Representative in West Chester, OH. This position is a full-time, temporary opportunity. This position will handle a variety of customer interactions on multiple platforms as they relate to both order processing and general customer service
FULL JOB DESCRIPTION
PRINCIPAL DUTIES & RESPONSIBILITIES
- Handling inbound customer calls, emails and/or chats and providing accurate, satisfactory answers to their queries or concerns.
- Engaging in active listening with callers and utilizing soft skills to ensure the customer feels heard.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Guide customers through troubleshooting, navigating the brand website or using the products or services.
- Order entry and providing customers with information related to an online order.
- Acting as brand ambassador and expertly understanding the products to skillfully educate customers and cross sell products.
- Taking part in continued education and training to expand knowledge and skillset.
- Extensive navigation through online websites, internal reference materials and other systems
- Escalate system and sensitive issues to supervisors/managers as needed during the course of daily activity.
- Meet established KPI metrics for handling interactions such as handle time or quality scoring.
- Other duties as assigned to support client’s customer care plan.
REQUIREMENTS
- 18 years old
- High School Diploma or GED (required)
- Driver's License & Reliable Mode of Transportation (required)
- 1-2 years Customer Service experience, in retail or other customer-facing roles (preferred)
- Strong communication, both written and verbal
- Must possess a solid understanding of keeping "customer satisfaction" our ultimate goal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Must be detail oriented
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy and strong navigation skills
- Must possess problem solving and investigative skills
- Team player
- Excellent attendance
- Open to receiving frequent feedback or coaching to further develop performance
- Must be able to provide a 12-hour window of availability for an 8 or 10-hour shift, depending on business needs, and able to work one weekend day.
- Work from Home is available with successful performance.
- At home status is not guaranteed and subject to equipment availability. Company will provide a workstation and all necessary equipment. There will be a contract accompanying equipment outlining the commitment and requirements of the program from the employee
WHY KABLE STAFFING?
- Weekly Pay
- Exclusive Access Opportunities to V.I.P. Vault
- Day 1 Benefits
- Various Bonus Opportunities
- Eligibility for Employee of the Month Rewards
ABOUT THE KABLE GROUP
For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.
At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
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