Customer Service Representative

Seeking Customer Service Representatives!

Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Manufacturing industry? For more information, please call Yohana Roman 559-312-1064 or Lou Saelee 559-663-8314. Then you may be the candidate who Robert Half is looking for. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This role will be situated in a challenging and dynamic environment. This Customer Service Representative job is long-term contract / temporary, and located in Exeter, California.

Major responsibilities

- Deliver outstanding, friendly customer service in a timely fashion

- Organize and route incoming telephone calls

- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

- Receive and send written business correspondence

- Ability to navigate multiple computer systems and applications

- Excellent problem solving skills in Microsoft Office applications

- navigating basic office equipment and protocols experience desired

- Ability to interact effectively with internal and external partners and clients/customers

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Supportive, positive attitude with a professional demeanour applied to all tasks

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Strong communication and interpersonal skills (verbal, written, and listening)

- Customer service and office administrative skills

- Ability to recognize, evaluate, and resolve problems effectively

- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!