Full Time Onsite Internal IT Helpdesk / Systems Administrator

We are seeking a Full Time Onsite Internal IT Helpdesk / Systems Administrator to join our team!

Mid-sized international corporation seeking a motivated and dedicated IT Professional to join our team. The ideal candidate will be able to manage the day to day hardware and software issues for our staff.

This is a full time in office position with possibility of some remote support reporting to the IT Director.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Participation in larger scale IT projects and provides assistance to network engineers as needed to improve system architecture
• Responsible for the addition, removal, and preservation of accounts of all users on all servers, including password changes and permissions management.
• Able to deploy, configure and support operating systems on multiple platforms, desktops, laptops & mobile devices including peripherals and printers.
• Some travel is required and must have a valid drivers license.

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Work experience in an IT environment supporting desktops, laptops, tablets, peripherals and including mobile phones.
• Strong knowledge of Active Directory and various technical support concepts, procedures and practices
• Good interpersonal skills, ability to communicate with other staff to solve problems efficiently
• Strong ability to multitask and work under pressure while delivering top performance
• Bachelors degree or certifications a plus.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

​​Experience:

• Help Desk: 2 years (Preferred)