General Manager - Full-time

Job Description

A General Manager at Wingstop is the leader of the team and acts like the owner of the restaurant. We are looking for honest, energetic, hard-working GMs who are excited to have the responsibility of managing the entire set of restaurant operations. You will be responsible for establishing the tone of the work environment, ensuring that we provide great food and excellent customer service, and managing the operations of the restaurant at a profit & loss level. Among many things, you will make decisions about your team (hiring/firing, setting schedules, training new employees, and addressing performance issues), how we interact with guests (following up & resolving guest issues), and manage the restaurant revenues & expenses (determining and placing food orders, training team members to upsell and suggestive sell, minimizing maintenance costs). To be successful you will need strong leadership and communication skills, a track record of people development, an intuition for customer service, high energy, and a positive attitude.

We offer a great set of competitive benefits:

• Starting salary of $37,000 - $42,000 based on experience
• Huge bonus opportunities - can exceed $10,000 per year
• Health insurance
• Paid vacation
• Free meals
• Flexible schedule
• Training and development: you are part of a rapidly-growing franchise group that will offer future opportunities for professional growth

What is Wingstop? We aren't in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

Currently we have 11 Columbus-area locations with additional units opening in mid 2021.

Our store hours are 11am to Midnight.

What you’ll do on the job:

• Hire, train, schedule, and supervise a staff
• Provide feedback and continuous coaching to other team members and hold them accountable for performance
• Ensure everyone is in compliance with Wingstop and company policies and procedures
• Communicate with ownership and district-level management about restaurant performance; prepare and maintain tracking of key restaurant data
• Maintain management level food handler’s certification. Ensure strict adherence to all food safety regulations. Maintain safe working conditions.
• Motivate and manage the entire restaurant team (each restaurant has 10-12 team members)
• Control food and labor costs
• Manage inventory and oversee product ordering
• Manage relationships with large guest / catering orders, occasionally may be asked to deliver orders
• Take responsibility for cash security in the restaurant
• Maintaining excellent operational standards and top-notch customer experience
• Meet budgeted sales and profit targets by managing all aspects of the P&L
• Contribute to local area marketing efforts
• Ensure the restaurant is a safe, clean and fun environment for our team members and guests!

What we value:

• Putting our customers first
• Working with urgency
• Going the extra mile
• Having a positive demeanor
• Prioritizing cleanliness and food safety

Is this the right fit for you? We are looking for candidates who:

• Have at minimum, a High School Diploma or General Education Degree (GED), though prefer those with a College Degree
• Have over 3 years restaurant management experience, preferably in quick service or fast casual restaurants
• Preferably have prior food safety certification
• Can work a flexible schedule with 50 hours per week
• Have strong math, verbal, and written skills
• Always demonstrate high energy to keep up with our fast paced environment
• Will be committed to honesty, integrity, customer service, and are self-motivated
• Have shown in prior work the ability to efficiently manage restaurant operations
• Have had prior P&L responsibility
• Maintain high standards for OSHA, local health and safety codes, and labor law compliance
• Have previously demonstrated an ability to hire, lead, coach, and hold team members accountable
• Have prior experience with restaurant equipment such as fryers, coolers, sinks, etc.
• Are proficient with technology, including Microsoft Excel and Point of Sale technology
• Manage all of their public dealings in a professional manner
• Are creative and can solve problems independently
• Are eager to accept feedback and willing to improve
• Will be a brand ambassador both in and outside of the restaurant
• Must pass background check and drug test
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time
• Must have reliable transportation

#QSR #FastFood #Restaurant #Hospitality

Job Type: Full-time

Salary: $45,000 to $55,000 /year

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• Management skills: supervising employees
• Management skills: hiring and onboarding
• Management skills: writing schedules
• Management skills: managing employee conflicts
• Management skills: resolving customer complaints
• Management skills: termination of employment
• Management skills: reporting infractions
• Management skills: conducting performance reviews