Crew Members and Management

Job Description

Company Introduction: Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 80 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant.

Overview: We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed food and/or treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Report to: Management Staff and Shift Leaders

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.

• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.

• Be pleasant and alert to customer needs.

• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.

• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.

• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.

• Stocks and executes proper rotation of products.

• Completes assigned prep work for stocking and set up of chill area.

• Controls food production process.

• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.

• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.

• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.

• Informs immediate supervisor promptly of all problems or unusual matters of significance.

• Performs other duties and responsibilities as requested by management staff or shift leaders.

Requirements:

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.

• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.

• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.

• Must be able to work in and out of different temperature ranges.

• Handling food/drinks/treats and food/drink/treat products constantly.

• Capability to stand for long periods of time.

• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts.

• Clean up after all kinds of messy situations.

• Must be able to read order monitors.

• Recall and communication of products and contents.

• Practice established food handling procedures and meet any local health regulations.

• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Benefits: •

• 50% off Meals (Everyone)

• Flexible Scheduling

• Friendly Work Environment

• Possible advancement to Shift Management

• Frequent pay increase with good performance