Quality Assurance Coordinator/Home Care Liaison

Full-Time position. We are looking for an out-going, detail-oriented, energetic person who has what it takes to help with our growing needs. The Quality Assurance Coordinator will perform a variety of duties related to the supervision of client care, particularly but not exclusively in Waltham, Watertown, Newton and Brookline. Excellent organizational and communication skills required. Candidate must have strong computer skills and most importantly a positive attitude. The candidate needs to enjoy working in a fast-paced environment, have high level customer service skills and be an excellent multitasker.

Other position requirements:

Plan and execute a schedule that ensures each assigned client has quality assurance visits appropriate for his/her unique circumstances

Counsel and provide training, as needed, to caregivers to help them care for their clients

Help to identify and resolve client and caregiver issues

Directly care for clients in an emergency, when a shift cannot be filled, or as otherwise required

Ability to work evenings and weekends as circumstances may sometimes require

Must exercise sound judgement and good decision making skills

Must present a professional appearance and demeanor

Must have strong computer skills

Must be fully vaccinated and be committed to remaining so

Must have a reliable, presentable vehicle

Home Care and CNA/HHA experience a plus

Complete a criminal background check, driving check and drug screen

Benefits:

401(k)

401 (k) matching

Paid Time off

Bonus Pay

Health Insurance

Each Home Instead franchise is independently owned and operated.