Team Lead - Full-time / Part-time

Job Title: Team Lead (Records Management) Job Location: 600 19th Street NW, Washington DC 20006 Report To: Contract Supervisor EQUIVALENT: GS-11 Step 1 $68,036 (GS Pay Scale 2018) WORK HOURS/DAYS: 8 am-4:45 pm/Monday-Friday (Onsite Only) Application Link: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=1243559 *Active Security Clearance Required Job Summary: The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth work transition between the various teams. If government management requests, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Critical roles include Passport services’ processing work functions (mail open, cashier, image capture, image review, data entry, quality control, and PRISM), customer service, fraud, cashier, passport product control, and supervising at any level within the Agency/Center. Roles and Responsibilities: Anticipated tasks include, but are not limited to, the following: Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control, and PRISM. Plan and follow established procedures and methods to meet changing processing requirements Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting Perform workload management in all Passport task areas, including Mail Open, LB/Scanning, Image Review, Quality Control, Mail Out, PRISM, or Customer Service. Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations Monitor workload and recommend to the government how to divide work among support staff. Monitor contractor personnel performance and ensure work is performed per performance standards, established procedures, and internal controls. Assist with prioritizing will calls, expedites, and routine work Assist in training contract personnel in their duties and tasks, helping to improve the training process/procedure constantly Make recommendations to the Government to improve processes and assist with problem-solving and continuous improvement Maintain flexibility to meet organizational production and service goals, as required by the workload and per the direction of the Government If the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM. Qualifications Bachelor’s degree and three (3) years of experience or Six (6) years of experience managing teams in a business office environment with general office experience. Proficient in utilizing a variety of office software, specifically: Word, Excel, PowerPoint, SharePoint, and Outlook Demonstrated customer service experience Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Ability to analyze, interpret, and apply regulatory material and internal controls. Good oral and written communication skills. Physical Demands/Work Environment: Lifting, bending, stretching, sitting, standing, and walking as needed. Heavy use of computers and related equipment, and telephones. Ability to lift at least 30 lbs infrequently. Reasonable accommodations may enable individuals with disabilities to perform essential functions.