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Host/Hostess - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Charlotte, North Carolina |
About this job
Host/Hostess at Gallery Restaurant (in The Ballantyne, A Luxury Collection Hotel)
Job Summary
Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.
Job Duties
• Takes reservations via phone and in person.
• Greets and assists guests in a professional and prompt manner, using guests' names when possible.
• Seats guests at their tables, establishes rapport in a genuine manner and provides menus.
• Monitors dining room to anticipate guests' needs. Assists guests or communicates their needs to servers and server assistants.
• Assists in clearing off and resetting tables during busy periods.
• Maintains host stand in a clean and organized manner.
Education and Experience
• High school diploma or equivalent preferred
• 1 - 2 years previous experience in a Forbes 4 or 5 star restaurant preferred
• Experience using Opentable preferred
Skills & Abilities
• Excellent verbal and written communication skills
• Strong customer service focus
• Excellent organizational skills
• Ability to work in a fast paced environment
• Ability to work a flexible schedule, including nights, weekends and holidays
Physical Requirements
• Ability to stand and walk during entire shift, talk, hear, reach, bend and grasp
• Ability to push, pull, lift, carry or otherwise move items up to 15 lbs.
Benefits:
Job Summary
Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.
Job Duties
• Takes reservations via phone and in person.
• Greets and assists guests in a professional and prompt manner, using guests' names when possible.
• Seats guests at their tables, establishes rapport in a genuine manner and provides menus.
• Monitors dining room to anticipate guests' needs. Assists guests or communicates their needs to servers and server assistants.
• Assists in clearing off and resetting tables during busy periods.
• Maintains host stand in a clean and organized manner.
Education and Experience
• High school diploma or equivalent preferred
• 1 - 2 years previous experience in a Forbes 4 or 5 star restaurant preferred
• Experience using Opentable preferred
Skills & Abilities
• Excellent verbal and written communication skills
• Strong customer service focus
• Excellent organizational skills
• Ability to work in a fast paced environment
• Ability to work a flexible schedule, including nights, weekends and holidays
Physical Requirements
• Ability to stand and walk during entire shift, talk, hear, reach, bend and grasp
• Ability to push, pull, lift, carry or otherwise move items up to 15 lbs.
Benefits:
-401k after 90 days, fully vested, company match to 3%
-Medical (4 plan choices)
-Dental (2 Plan choices)
-Vision
-Employee Assistance Program (EAP)
-Flexible Spending Account (FSA)
-Awesome Paid Time Off policy
-Marriott Hotel Discounts Worldwide
-Northwood Hospitality Discounts
-Discounts at our Gallery Restaurant and Spa
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