PART TIME - Operations - Full-time / Part-time

Job Title

Operations—Reception

Branch Office

Salt Lake City Branch

Job Description

Dedicated Operator to handle client-facing duties as well as general office tasks. When our customers walk into our office, we want them to find a friendly, smiling face and a helping hand. Assist customers in-person, via phone calls and email about shipments, orders, errors, cancellations, and other queries. Work with other Operation team members as directed by the Operations Manager.

Job Responsibilities

• Cheerfully greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls/emails
• Daily communication with customers, clients and Yamato Japan/US team
• Provide basic accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Help out C2C/B2B walk-in customers and inspect packages
• Daily data processing to follow shipping regulations & create reports for shipments
• Outbound calls to reach customers and verify information
• Cash Handling

Basic Qualifications

• Strong communications skills and strong work ethic
• Proven ability to work collaboratively with others
• Proficient with Microsoft Office (especially Excel, Outlook and Word)
• Fluent business English/Japanese (Speak, Read, Write)
• 1-3 years of office work experience in the field or in a related area
• Ability to lift and weigh packages up to 55 pounds that our customers bring in
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Ability to multi-task, prioritize and manage time effectively; detail oriented
• High school diploma

Preferred Qualifications

• Understanding of Asian cultures

Salary Range

$17.00-19.00/hr

Overtime Required (Yes or No)

If needed

Travel Required (Yes or No. If Yes, how often.)

Basically no, but if needed

Full time or Part time and Scheduled Work Hours

Part time. Basic schedule is M-F 10:30am-5:30pm (subject to change) 30-32 hours/week