Service Express Agent, The Westin Buffalo - Full-time

The Opportunity 

Delaware North Parks and Resorts is searching for full-time Service Express Agent to join our team at The Westin Buffalo in Buffalo, New York. In this role you will resolve situations and complaints using knowledge, experience, and good judgment in order to provide excellent service to all our guests.

Minimum pay rate: $16.00 / hour
Information on our comprehensive benefits package can be found at .

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

 

At The Westin Buffalo, we care about our associates’ professional and personal wellbeing. Whether you are looking for full time work or looking to work 1+ days per week, the Westin the is the place for you!

 

Here at Delaware North, we have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules.Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

 

Some locations may implement a vaccination requirement in the future if required by federal, state, or local law. 

 

Responsibilities 

• Promptly answer all phone calls, politely greet callers with a positive, clear voice and provide superior service to all guest requests and issues received with the goal of addressing and resolving any problems in an efficient and timely manner.
• Remain calm and composed during difficult situations, especially during periods of high-volume guest activity.
• Communicates situations where guests are dissatisfied or experiencing a problem to the Manager on Duty.
• Be a source of information to guests on various matters such as transport, restaurant advice, and adventures to explore.
• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Process guest payments.
• Other duties as assigned.

Qualifications 

• Math skills needed to complete accurate calculations.
• Proficient computer skills.
• Detail oriented and ability to multi-task.
• Experience in a hotel or lodging environment and use of a property management system (Opera, PMS, Lightspeed, etc.) preferred.
• Experience in a call-center setting is helpful.

Physical Requirements 

• Ability to sit and continuously perform essential job functions in confined spaces.

Shift Details 

1st Shift
2nd Shift
Holidays
Weekends
Varies

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.