Business Analyst III

Business Analyst III
Under the general supervision of the Behavioral Health Services Group Manager, performs advanced business analysis work. Leads and facilitates the service-request lifecycle (through customer-related service request responses, business requirements analysis and documenting, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and leading user acceptance testing prior to implementation). This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

1. Performs advanced business analysis work. Leads and facilitates the service-request lifecycle process via customer-related service requests, business requirements analysis, documentation of business workflows, solicitation of requirements, business requirements peer reviews, technical specifications, related artifacts review, and leading user acceptance testing prior to implementation. (35%)

2. Acts as liaison between technical and non-technical customers, effectively providing automated solutions to business problems. Documents clear, detailed, and thorough technical specifications from simple to complex requests. May facilitate user design sessions. Ideas are expressed clearly and concisely, both written and verbally, and to address audiences effectively. (30%)

3. Collaborates with Project Managers, Program SMEs and technical staff to perform analysis, design and planning during project development and implementation stages. (10%)

4. Provides quality assurance-related consultation to users. Communicates technical business processes verbally and via workflow diagrams. (10%)

5. Participates on project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value. (10%)

6. Other duties as assigned (5%)

Knowledge Skills Abilities:
Knowledge of facilitation techniques for soliciting business and system requirements
Knowledge of System Development Life Cycle (SDLC) Methods
Knowledge of process improvement methods
Skilled in eliciting business and technical requirements
Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements
Skilled in effective verbal and written communication and presentation skills
Skilled in gathering input, formulating a plan, and carrying it to fruition
Skilled in providing exceptional follow-through and customer-service
Ability to write and revise standards and procedures
Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel
Ability to bring about consensus on contradicting views
Ability to manage ambiguous and continuously evolving business needs
Ability to analyze systems, processes and procedures
Ability to collaborate within a team environment to achieve project goals
Ability to write User Stories and User Acceptance Criteria

Registration or Licensure Requirements:

Initial Selection Criteria:
Graduation from an accredited four-year college or university with a major in computer Science, Business Administration, Management or related field. May substitute direct work experience on a year-for-year basis. Minimum of 6 years' experience as a Business Analyst or similar job function

Additional Information:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.