Office Assistant

Office / Customer Service / Reception/ Scheduling / Permitting

We're looking for help in our office with administration, project coordination, taking phone calls, and other general office tasks. We are a busy solar contractor, and currently run our office with one experienced manager. That manager needs help in various aspects of our business from data entry, customer communication, coordination of job activities, sales follow-ups, pre- and post-installation administration, permitting, and more. This is a dynamic job in an exciting industry. We will teach you what you need to know to be successful, but we are looking for someone that has some basic office skills at a minimum and can grow with us.

We are open to part- and full-time applicants. Our office hours are 8 am - 5 pm, Monday through Friday, but work hours could be flexible for the right applicant.

Minimum requirements:

• Good telephone, email, and written customer service skills.
• Not afraid of using the telephone to talk to to clients and prospective clients.
• Good computer skills (we use cloud computing including Google Workspace - Gmail, Drive, Calendar, etc).
• Ability to learn and use customer relationship management and service scheduling software.
• Ability to be self-motivated and at times working alone.
• Task, detail and list oriented.
• Reliable

Nice to have:

• Knowledge of area, especially geography of Charlotte, Lee, and Collier Counties.
• Conflict management skills.
• Advanced IT/computer skills, spreadsheets, etc.
• Prior experience in a construction or construction trade office.
• Prior sales, customer interaction and sales follow up.

Bonus points (NOT required):

• Ability to drive a forklift.
• Basic material receiving.
• Occasional delivery of small goods to jobsites (employee forgot to bring X to job site).
• Prior experience in the solar energy industry in an administrative role.

Some of the things you may be asked to do:

• Telephone and email sales lead intake and data entry.
• Setting sales appointments (maintain sales calendar).
• Confirmation of installation calendar appointments with clients.
• Maintain and complete job related checklists.
• Look up information from public resources online (property appraiser, permit sites, etc).
• Post-installation customer follow up.
• Various permitting related tasks (online "paperwork").
• Document scanning and uploading to shared storage.
• Keep tabs on ongoing projects and the status of the job progress.
• Maintain a tidy workspace and office environment.

As a small business with two co-owners and a lean and efficient staff, everyone is expected to help out wherever necessary to make each other successful. This is one of the aspects that makes this a great place to work. It's fast-paced, but relatively low stress. There are no quotas or anything like that for this position. The position is being created to alleviate the workload on a growing office and could grow in several directions depending on what skills the new hire brings to the table.

If it sounds like a good fit, please apply and tell us a little about yourself in a cover letter if possible. Applicants with complete resumes and profiles will be prioritized for review.