Assistant Manager

Responsibilities

• Provide leadership, direction, and coaching to team members in a fast-paced, outdoor environment
• Manage daily operations; direct and monitor workflow to maintain optimal production levels and ensure exceptional customer service
• Grow membership base and maintain strong relationships with employees, customers, and vendors
• Anticipate and actively listen to customer needs; facilitate prompt and positive resolution of customer issues or concerns
• Establish and document performance goals and provide ongoing staff training and development
• Ensure continuous improvement of employee performance through skill assessment, coaching, performance review, recognition/incentives, and corrective action planning
• Generate and manage employee work schedules in accordance with current and projected service needs; coordinate daily labor activities, ensuring coverage during peak times
• Effectively communicate and exemplify professional behavior and company values
• Execute site inspections for cleanliness and safety, ensuring equipment is in working order and the site is clean, neat, attractive, and safe for employees and customers
• Supervise equipment maintenance, troubleshoot mechanical and technical issues, and maintain accurate service records
• Oversee opening and closing procedures, including cash reconciliation
• Coordinate site safety plan and government regulatory compliance

Qualifications

• At least six months experience in a leadership role; one year customer service experience
• Proven leadership competencies, including sound decision-making and judgment, initiative, goal orientation, strong interpersonal and communication skills, and conflict management
• Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
• Team orientation with the ability to foster unity, create a positive work environment, and motivate others
• Basic knowledge of computer software systems, including word processing and POS software
• Bilingual preferred but not required

Compensation and Benefits

• Competitive pay (weekly)
• Health Insurance
• Dental and Vision Insurance
• Opportunities for advancement
• Ongoing training and development
• Free employee car washes
• Fun, inclusive, positive work environment