Customer Service Specialist

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. 
                
About King's Ace Hardware  
 
General Summary 
The Cashier is responsible for register transactions involving the sale and/or return of merchandise. Other duties may be assigned.  Must possess excellent customer service.  Wage depends on experience, presentation, and professionalism.  Full Time or Part Time depending on current needs of store.
 
 

 
 
Customer Service 
•	Project a positive representation. 
•	Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store. 
•	Project a friendly, outgoing demeanor; work well with customers as well as associates. 
•	Clear customer checkout lines quickly and efficiently. 
•	Answer and monitor all calls and pages promptly, courteously and effectively. 
•	Communicate any problem or issue that requires management assistance. 
•	Continually build product knowledge base and possess the ability to assist customers with store layout and product location. 
•	Assist in pricing, stocking, marking and bagging of merchandise. 
 
 
Register Operations 
•	Follow all cash register transaction procedures. 
•	Responsible for balancing of register drawer. 
•	Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. 
•	Participate in store and Cashier meetings. 
 
 
Front End Appearance and Upkeep 
•	Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end. 
•	Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change. 
•	Ensure fresh ads are stocked in shopping carts at all times. 
•	Ensure forms and supplies are stocked at all times. 
•	Assist with decorating the front end according to the Store Support Center program. 
•	Call for cart pickups when necessary. 
•	Inform management when merchandise returns need to be put away. 
•	Perform all other duties as assigned. 
 
 
Other Essential Requirements 
 
 
Education/Training 
High School or GED equivalent.  
 
 
Experience 
Cashier experience preferred. Customer service experience preferred. 
 
 
Physical Demands 
Standing, walking, lifting (up to 25lbs) and climbing. 

$11.00-$14.00

Full Time Employees (30 hours or more) are eligible for our benefit package.  Health Insurance, Life Insurance, Supplemental Insurance, Retirement.  Starting wages DOE  We pay for great!