Site Administrator Technician III

Signing Bonus Included

Under the direction of the Field Service Manager but working largely independently without and/or limited direct supervision, The Site Administration Technician 3 will provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Responsibilities include:

• Serve as a positive Ambassador representative for company when meeting with customers and clients – clearly demonstrating “Service Excellence”

• Responsible for overall service of company products at assigned customer sites and willing to assist the customer at all times

• Prioritizing and planning of assigned service calls

• Communicating updates associated with assigned service calls

• Escalating problems when appropriate

• Interacting in a professional manner with customers to foster positive relationships

• Point of contact for FACILITY staff for any issues regarding customer account

• Replacing telephony hardware and network components, basic maintenance practices

• Pulling cable, mounting network devices, installing telephony hardware

• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions

• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures

• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches

• Handle special projects as assigned by Field Service Manager

• Scheduled and/or unscheduled overtime work and callouts are to be expected

• Energize and foster an effective and impactful team environment

• Troubleshoot video visitation session issues with guidance from company Technical Support where applicable

• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable

• Return damaged or inoperable equipment in accordance with company Return Merchandise Authorization process

Qualifications, Knowledge, Skills, and Abilities:

• High school diploma or general education degree (GED) is required.

• Minimum of 2-4 years of related experience.

• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.

• Proficient in Windows OS, MS Office, and other software programs that may be required

• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring

• Knowledge of wiring color code and fabrication of data cabling.

• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.

• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips

• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times

• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

• Valid driver’s license and good driving record