Elite Service Associate

HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

As an Elite Service Associate working in Minot, ND, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only superior but memorable. Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.   

This is a full-time position. The wage is $14.25 per hour.  Opportunity for a pay increase to $15.00 per hour based on performance and attendance following six months of continuous employment from date of hire.

Delta Vacations will be offering a $2,000 sign-on bonus to employees* in this position.  In addition, we are proud to offer a competitive benefit package which includes medical, dental, and vision coverage options. Other benefits include 401K, profit sharing paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.

Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:  

·       Effective listening

·       Quickly identifying and owning customer issues

·       Actively searching for solutions to problems

·       Making quality decisions

·       Interacting with a globally diverse group of customers and colleagues

·       Commendable and priority handling of inbound service calls.

·       Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.

Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.

At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life.  Successful candidates will participate in a comprehensive training for up to 11 weeks which includes instruction, observation, exams and performance measures. The new hire training will be Monday through Friday 8:30am – 5:00pm CST.  After training, we will assign new employees to a permanent shift that may be significantly different than your training shift which may include evenings and weekends.  It may be necessary, given the business need, to work over-time, as needed. 

**Sign on bonus is payable in two installments.  The first installment of $1,000 will be paid on the pay period following 90 days of employment and the second installment of $1,000 will be paid on the pay period following 180 days of employment.  Sign on bonus will be subject to normal tax requirements per Internal Revenue Code. Delta Vacations retains discretionary authority to modify or cancel this program at any time and for any reason. **

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Be at least 18 years of age.
• High School diploma, GED or High School Equivalency, and must be authorized to work in the United States.
• Be willing to work full time (Delta Vacations does not offer part-time schedules)
• Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.
• Ability to multi-task duties as well as the ability to understand multiple products
• Demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciation. 
• Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
• Successfully pass a pre-employment background check and drug test.
• Embraces diverse people, thinking and styles.
• Consistently makes safety and security, of self and others, the priority.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• Reliable transportation to and from work
• Background check
• Drug screening