Account Manager- Mid Market

It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

What You Will Love About US

• Great Company Culture-Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package (some at NO cost)
• Prepare for the future-401(k) (with 3% match)
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!

Position Summary:

The Account Manager- Mid Market will play a critical role in our customer retention and revenue growth objectives. This position is responsible for outbound calling of assigned business units to ensure increased account retention, reactivation, and participation in SFC's safety solution. Account Manager- Mid Market will maximize sales potential of each business unit by selling SFC products across the hospitality, healthcare, and food service vertical markets.

Duties and Responsibilities

• Managing a portfolio of 500+ customer accounts (small to mid-market businesses)
• Serve as the lead point of contact for all customer accounts in portfolio
• Identify key stakeholders within accounts, establish/maintain strong customer rapport, and develop consultative relationships
• Uncover and develop new sales opportunities
• Identify and develop key marketing and communication opportunities to improve shoe program awareness within customer accounts
• Develop and execute sales strategies and tactics to maximize sales opportunities
• Assist leadership with customer account and market segment insights that aid in the development of sales goals
• Maintain a high volume of daily phone and email activity and meet required key performance activities and metrics
• Manage customer service needs and assist customers with questions and/or concerns
• Promote, educate, and provide customers with information regarding their Shoes For Crews program (products, services, marketing, account info, how to order, etc..)
• Present strong command of verbal skills and sales techniques aimed at generating sales transactions and increased participation
• Build and leverage customer networks to generate new sales opportunities and revenue
• Negotiate deals and finalize agreements to maximize sales revenue
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of customer initiatives to internal and external stakeholders
• Manage and maximize inbound sales lead revenue potential
• Forecast and track account/portfolio metrics
• Utilization of CRM (Salesforce) to capture customer information, program details and follow-up activities
• Leverage SFC systems to move efficiently and effectively thru their day (Tableau, NetSuites, Zoom, etc)
• Collaborate with sales team to identify and grow opportunities within assigned market segments
• Assist with challenging client requests or issue escalations as needed
• Resolve conflicts and provide solutions to customers in a timely manner

Education and Experience

• Bachelors Degree Preferred and five years or more of related selling experience
• Outbound calling sales experience required
• Ability to work independently and strategically with minimal supervision
• Ability to self-manage workload and priorities
• Proficient in MS Outlook and Excel
• Proficient in Salesforce or similar CRMs preferred.
• Technical and product knowledge

Competencies:

• Ability to work collaboratively within team
• Results oriented, drives behavior to achieve quantitative results
• High sense of urgency and action oriented
• Strong written and verbal communication skills, clearly articulates information in an effective and persuasive manner
• Perseverance, demonstrates persistence and determination to meet and exceed goals
• Adaptable, flexible, and receptive to change
• Customer focus, builds and maintains effective relationships, identifies customer expectations, offers practical solutions to customer concerns
• Resilience, recovers quickly from setbacks or difficult situations
• Great attitude, work ethic and desire to learn

This job description is not intended to be all-inclusive. Employee may perform other related duties without notice or a change in compensation to meet the ongoing needs of the organization.

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.