Freight Associate

Freight Associate 

Compensation: $16.66 - $18.00 per hour

Benefits:
-Medical Coverage for Full Time Employees 
-Paid Vacation
	40 hours per year, after 1 year of employment
	80 hours per year, after 3 years of employment
	120 hours per year, after 7 years of employment 
-Two Paid Holidays Per Calendar Year
-Employee Discount Program
		               

General Summary
The Freight Associate is responsible for all functions and paperwork relating to receiving. This position operates machinery including pallet jacks and forklifts in a safe and proper manner. The Freight Associate must maximize sales potential through effective and proper procedures for receiving all products entering the store including verifying actual product against packing slips and confirming product integrity as needed. This position is responsible for maintaining cleanliness of receiving area including loading dock and trash areas.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
•	Provide a positive representation of Scott McLendon's Hardware.
•	Proactively assist customers in solving problems.  
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Maintain a courteous relationship with drivers and vendors. 
•	Possess a friendly outgoing demeanor, work well with customers as well as associates.
•	Ensure all pages and calls are answered promptly, courteously, and effectively.
•	Forward any customer complaint that cannot be handled to a member of management.
•	Possess strong product knowledge and knowledge of store layout and location of products.
•	Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
•	Receives all product for the store, inspecting for shortages, overages, damage, and quality. 
•	Examines contents and compares with records, packing lists, or orders, to verify accuracy of shipment. Reporting any discrepancies to office staff in a timely manner. 
•	Sorts and delivers or routes products to appropriate departments or storage areas. 
•	Assist in creating a positive, professional, and safe work environment.
•	Assist with maintaining back stock levels.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
•	Assist with providing a clean and orderly back stock area.
•	Operate forklift with proper training.
•	Participate in store meetings.
•	Be professional in appearance and actions.
•	Perform all other duties as assigned.

Education/Training
•	High School Diploma or equivalent. 
•	1-2 years prior receiving experience, or an acceptable combination of education and experience would be preferred. 

Physical Demands
•	Standing, walking, lifting (up to 100lbs) and climbing.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.