Pharmacy Clerk/Technician

Job Description:

The primary responsibility as a pharmacy clerk or technician at Clays Pharmacy is to provide quality care and service to our patients. We are hiring a pharmacy clerk/tech to help our patients with their healthcare needs and focus on providing the best personalized care to each patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

*Individual may not be on the government exclusion lists as determined by the Office of Inspector General (OIG) and System for Award Management (SAM) Greet customers as they come to the pharmacy

*Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Clays Pharmacy code of conduct.

*Consults regularly with the Pharmacy Manager and pharmacist for the purpose of expediting the processing of prescriptions

*Performs all functions or duties under the direct supervision of the Pharmacist on duty

*Receives new and refilled prescriptions from customers for filling

*Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as legibility of the prescriber’s name

*Obtains from the prescription files those prescriptions, which have been requested to be refilled

*Prepares labels for new/refill prescriptions

*Accommodates customers when they arrive to pick up prescriptions *Processes cash register transactions for new and refilled prescriptions *Arranges customer consultations with pharmacist, when requested

*Ensures that Pharmacist is notified when prescriptions, which are not refills, are being dispensed to the customer so that the Pharmacist can comply with necessary patient communications *Procures signatures from customers for all prescriptions received

* Answers incoming calls, directs to pharmacist, when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc.

*Completes and processes third-party documents *Files prescription books or new prescriptions *Files patient profiles

*Fills bins with prescription vials

*Assist and supports Pharmacy on inventory management activities, such as, ordering, unpacking, checking and storing shipments of pharmaceuticals.

*May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.

*Assists Pharmacy with developing and maintaining good relationships with other health care providers (including doctors, nurses, etc)

*Cleans pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness

*Other duties may be assigned

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

COMPETENCIES Analytical – Uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Teamwork – Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit. Business Acumen – Conserves organizational resources.

Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.

Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Supports affirmative action and respects diversity. Planning/Organizing – Uses time efficiently; Ability to initiate the necessary procedures to start the process of filling prescriptions; Develops and maintains department’s system of expeditious workflow; Remains organized.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – Is consistently at work and on time. Dependability – Follows instructions, responds to management direction. Initiative – Asks for and offers help when needed.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – High school diploma or high school equivalence. Employees must pass a criminal background check to begin employment. Cashier or customer service experience, preferably in a medical or pharmacy setting.

Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to customers or employees of organization. Strong customer service and communication skills.

Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills – To perform this job successfully, an individual should have working knowledge of cash register, Internet, and word processing systems.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.