Medical Office Manager

We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical and health services in our clinic.

Responsibilities:

• Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner
• Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients
• Perform patient scheduling, inter-clinic communication, registration, medical records, billing and collection, and cash posting
• Complete patient billing using EMR
• Handle telephone calls
• Data entry and processing for the physician’s and corporate accounts
• Develop, implement and maintain office policies and procedures
• Maintain office services by organizing office operations and procedures; preparing payroll if required; reviewing and approving supply requisitions if required
• Communicate with technical support for EMR
• Ensure compliance with current healthcare regulations, medical laws, and ethics
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
• Other duties as assigned

​Qualifications:

• Previous experience in healthcare or other medical fields
• Must be fluently bilingual in French and English both written and spoken. An understanding of other languages is an asset
• Experience in a managerial role
• Experience with TELUS PS Suite 
• Strong leadership qualities
• Strong organizational skills
• Excellent written and verbal communications skills
• Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration is an asset
• Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association – Health Care Associates (OMSA– HCA) or Medical Administrative Assistant Certificate are assets
• Knowledge of medical terminology or Basic Medical Terminology Certificate
• Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
• Demonstration of good judgment with an ability to work independently in a time-efficient manner
• Computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, QuickBooks, and ability to master practice management software
• Ability to apply discretion with confidential information
• Working knowledge of OHIP codes and billing as well as the ability to accurately bill and reconcile
• Candidates are required to be legally entitled to work in Canada to apply to this position

Assests:

• Valid Standard First Aid and CPR (Level C)
• Experience working with a culturally diverse clientele
• Ability to speak other languages is a plus