Front Office Receptionist

We are a fast-paced, medical spa in the Downtown Vancouver, WA. We are seeking a personable, organized, multi-tasker to answer telephones, schedule appointments, client coordinator, and manage distribution of products. The ideal candidate has aesthetics/retail experience, great communication & computer skills, but most important, amazing customer service skills! If this description is you, please apply!

The Front Desk / Client Coordinator is responsible for providing excellent patient care to all the guest, ensuring their schedules are accurate, responding to patients questions and queries. The Front Desk / Client Coordinator is also responsible for ensuring a clean and organized work space, delivering excellent communication and administration services.

Job Description:

• Responsible for checking in and out our patients
• Responsible for updating patient information
• Serves patients by greeting, welcoming, and directing them appropriately. Notifies back office of patients arrival.
• Maintains security and telecommunications system by answering or referring inquiries.
• Collect postal mail and direct it to the appropriate staff member
• Responsible for cashing out customers that have purchased products and / or services.
• Responsible for keeping the front desk clean and presentable
• Assist in set up , break down and organizing company events
• Ensure that patient information is up to date and in the system
• Maintain world class customer service at the Concierge area, making sure the area is inviting, and has promotional materials available to clients.
• Provide any support to all managers and staff.
• Promote monthly promotions
• Date entry of patient information
• Manage patient details including all transactions
• Provide quick and friendly answers to patients questions and complaints
• Communicate with team members through company team communication source

Other duties as assigned by office manager