Certified Medical Assistant/Phlebotomist (N0 WEEKENDS)

SUMMARY: The lead MA/Phlebotomist is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Assists physicians and nurses with patient care, performing appropriate procedures, completion of lab slips, preparing rooms and equipment, preparing and maintaining patient charts and chaperoning physical examinations. The lead works collaboratively with the clinical team and administrative team to ensure high levels of patient satisfaction thorough efficient and thorough patient care. The lead also provides additional medical functions and supports the care team in a supervisory roll.

Essential functions:

1. Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.
2. Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete and timely manner. Messages must include patient name & DOB.
3. Using an electronic scheduling system, schedules patients for office appointments based on physician and patient needs. Appointments must be made in accordance with individual physician preferences regarding length of appointment and time of day. Places appointment reminder calls. Reschedules appointments as necessary. Prepares all appropriate forms for visits in advance including patient consents, history forms and fee tickets.
4. Registers and attends all patients by capturing and entering high-quality patient demographic and financial information via telephone interviews, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system and documents cancelled and no show appointments.
5. Communicates the financial liability to the patient and collects and issues receipts for co-pays at the time of service. This can include co-pays and balances due from prior services, as well as payment for services rendered at that time. Collects updated insurance information at every visit.
6. Prepares for each patient visit and reviews medical records. Ensures all appropriate paperwork is complete and included on the patient chart and ensures that all physician specific patient forms are updated each visit. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.
7. Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates. Registers patients, schedules appointments, takes complete accurate telephone messages.
8. Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.
9. Assists in maintaining the medical record by filing test results, correspondence and all other information to be maintained in the patient’s record.
10. Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.
11. Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.
12. Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures and mandatory training requirements.
13. Performs the essential functions of a Medical Assistant as necessary:

• Assesses patient needs, checks vitals, skin conditions and extremities.
• Completes intake services including weight, height, and vital signs and documents findings in the medical record for review by clinical staff.
• Prepares patient chart by ensuring test and lab results are available for provider review.
• Prepares lab slips for routine tests.
• Assists with examination or serves as chaperone for examinations.
• Remains with patients during examinations, assists the physician in the care of patients.
• Assists patients with walking, dressing, or other necessary care following procedures.
• Performs tests such as EKG, BCBGM and phlebotomy and finger sticks. Documents all pertinent information.
• Manages supplies and linen. Prepares treatment rooms, maintaining a state of readiness for treatment of patients. Performs patient support functions such as tracking laboratory and other procedures. Assures the completeness of medical records ordered by the physician and contacts other departments and physician offices as necessary to obtain necessary test results for review by the clinical staff

General duties:
• Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team. Self-direction. Basic medical terminology.
• Participates on interdepartmental, hospital and departmental committees as appropriate.
• Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.
• Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.
• Meets or exceeds expectations of individuals for whom service is provided.
• Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED)

Required Certifications, Licenses, Registrations: CMA, CPT, HIPAA, CPR

Required Experience: Two years of experience in a medical environment.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator / Manager