Technical Support Engineer - Full-time

Overview

Do you have what it takes to be a part of an industry leading cannabis company? We are iAnthus – a company dedicated to delivering the best products and services possible to patients and consumers across the US.  iAnthus is a high-growth company that is positioned to become one of the US’s largest and most trusted medical and adult use marijuana companies. Working hand-in-hand with state and local governments, iAnthus and its many brands feature company-grown, tested, safe, and effective marijuana products.

iAnthus is a looking for an IT Support Specialist. The IT Support Specialist will be providing end user support for their various PC and system issues.  It will also require supporting the local area network, as well as supporting the systems in our sites, with a focus on our New Jersey and Maryland sites. This role will be accountable for providing guidance and technical support to employees, systems and processes. This position is located in Maryland or southern New Jersey.

Essential Job Functions

• Point of escalation for the helpdesk and to triage complex and multi-step solutions/resolutions
• Candidate must diagnose and resolve technical issues efficiently and create scalable solutions
• Emphasis on providing the most efficient support resolution either through remote support, 3rd party field services, going on-site, or some combination thereof
• Provide recommendations and solutions to the operations team to enable technology to improve their processes
• Must be a self-starter who is enthusiastic about developing systems and practices that will elevate the department

Knowledge, Skills and Abilities

• Knowledge of IT support concepts, practices and procedures
• LAN, Site to Site and Client VPN, and WAN Networking Concepts
• Cisco Meraki
• Office 365 Management
  • Microsoft Exchange Online Management
  • Azure AD Management
  • Intune Management
  • OneDrive, SharePoint Management
• Windows, Macintosh, and peripheral hardware configuration and support
• Hardware Procurement Management
• Remote Support and Troubleshooting
• Ability to work independently and interact with employees
• Strong organizational skills

Requirements

• IT service and support experience required
• The qualified candidate will have a minimum of an associate degree or 2 to 3 years of previous technical network and computer support experience
• The qualified candidate should also demonstrate excellent communication and presentation skills, as well as a strong technical understanding and proficiency in hardware and software support

Supervisory Responsibility

• This position has no supervisory responsibility

Physical Demands

• Generally standing and walking less than 1/3 of the time
• Occasionally lifting computers, monitors, printers and other peripherals
• Typical office environment
• Regular local travel

Benefits

• Competitive Paid Time Off
• Paid Holidays
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short Term Disability, Parental Leave, and Life Insurance
• Wellness Program
• Employee Discounts
• Work in an exciting industry for a growing company where your talents and skills can have a significant positive impact.

iAnthus is an Equal Opportunity Employer.

iAnthus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, iAnthus complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

iAnthus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.