Customer Service - Technical Motorcycle

Summary: This is for you if you’re passionate about motorcycles and want to be part of a growing company in a growing sector of the motorsports industry.

We are an elite manufacturer and distributor of high-end accessories and have an opportunity for someone with good people skills and an understanding of simple motorcycle mechanics.

We are a small family-owned company that manufactures, imports and distributes high-end, high-performance parts for European sport motorcycles. Come and grow with us!

To perform this job effectively you must be able to complete these essential duties:

. Effectively answer incoming calls, respond to emails and text messages regarding motorcycle parts and fitments

· Recommended the products to customers based on their needs and interest.

· Negotiate sales, educate cutomers on motorcycle products and work diligently to close every sales opportunity.

· Maintain store inventory, to allow for adequate stock quantities and keep company loss to the minimum.

· Provide excellent customer service.  Make and receive sales calls. Assist with upsell of products.

. Effectively update website with new products, update pricing, update new fitments.

· Track inventory levels for efficient handling of customer requests

. Inform the customers with their orders and ensure estimated time of delivery for non stock items

· Other duties as needed.

·Education, Experience and skills required for this position:

· Minimum experience two years of customer service or related

· High School or GED

· Ability to handle multiple tasks simultaneously

· Good mathematical skills, able to calculate quickly

· Clear communication skills with the ability to use positive language

· Ability to handle conflict without reacting

. Ability to multi task 

· Ability to use a PC windows platform and navigate multiple programs

· Must clear criminal background test

· Experience with web or graphic design a plus.

Physical Requirements:

· Use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms

· Talk, hear and understand voice on the telephone.

· Frequent, lengthy sitting

· Stand, walk, and occasionally lift or move up to 50 pounds

· Specific corrected vision ability to read computer screen at typical desk to monitor distance and read packing slips and product labels

Compensation:

· Minimum pay starting at $18.00 per hour. Starting hourly rates may be higher based on experience. Annual pay for new hires generally ranges between $36,680 and $43,840 + depending on experience and overtime hours worked

MotoWheels, Inc. is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MotoWheels provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with us when you are interviewed.