Front Desk Receptionist

WHO WE ARE

At Urban Massage, we are a team of people that are passionate about helping others heal from injuries, reduce their stress levels and feel their best through the practice of massage therapy. Our mission is to continuously create and promote an environment that focuses equally on the well-being of both staff and clients.

VALUES

• Community. We actively participate in community building activities like community events, clean-up days and fundraisers through local organizations like the Creston Neighborhood Association, North Quarter Corridor Improvement Authority and the Creston Business Association.
• Teamwork. Working as a group is more beneficial than working alone. Our staff have the resources and tools they need to do their best work, including: great scheduling software, highly trained front desk staff, commercial grade laundry, and a large break room with individual laptops to complete SOAP notes. All of this and more provides a stable basis for working as a team.
• Stability. We work to promote business practices that provide stable hourly pay. Commission based pay along with the practice of tipping is unreliable and leads to wasting massage therapists valuable time.
• Sustainability. We promote sustainable business practices. The volume based model of massage therapy so prevalent in the industry is not sustainable. We focus on the value of the services we offer, not the amount we can perform in a given week. Value is based on a combination of the expertise of our therapists and their ability to provide an outcome-based massage for our clients.
• Communication. We value kind and honest communication that is efficient, direct, and open.
• Professionalism. We expect that every person that works with us displays a high level of professionalism to both clients and other team members.
• Personal Responsibility. Those who take personal responsibility for the quality of their work on an individual level are more likely to add value to any group effort. Personal responsibility is closely tied to the success of our team.

Front Desk Receptionist / Job Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors as they arrive and ensure a smooth intake process
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Assist in keeping inventory up-to-date
• Update calendars as requested by management and schedule massage appointments
• Manage cash register and assist management with bank deposits as needed
• Perform other clerical receptionist duties such as filing, photocopying, document creation etc.
• Post or email basic client updates as requested by management

Front Desk Receptionist / Job Requirements and Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in using online scheduling software systems
• Hands-on experience with office equipment (e.g. printers, computers, phone)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

BENEFIT BREAKDOWN Below is a breakdown of the details for benefits. We do this to be transparent and make it easier to compare us to other job offers.

Paid Time Off (monetary value)

• Qualify after 365 Days: 40 hours PTO: $640
• Qualify after 730 Days: 80 hours PTO: $1280

Healthcare (monetary value)

QSEHRA: Reimbursement towards health insurance premiums or health related expenses

• Qualify after 365 days: $3000 per year / $250 per month

Benefits after 90 Days

• Massage Sessions. Full-time employees receive 50% off massage services.