Telehealth Tech / Medical Receptionist

Behavioral Healthcare Options, Inc. is now offering telehealth services and looking to hire a high-energy, hardworking and detail-oriented individual to help coordinate our telehealth and in person appointments.

Responsibilities Include:

• Sending patients invites for their telehealth appointment through our user-friendly telehealth platform.
• Check in/register patients, verify information on established patients, and update patient information in computer.
• Check patients out for appointments including scheduling future appointment as instructed via telehealth, in person or phone.
• Managing payments for services from telehealth.
• Telephone message triage.
• Scanning, data entry, sending/receiving faxes and other administrative support.
• Interact effectively and positively with patients, coworkers, and external clients.
• Make reminder calls to patients for next day appointment and document.
• Document patient communication in EHR and assign task to appropriate staff for follow-up.
• Facilitate flow of patients by coordinating with medical assistants and providers.
• Complete duties as directed by supervisor.
• Gathers patient information and prepares patient chart for telehealth and in person visits.
• Navigate through multiple software systems including our Telehealth platform, EHR, Microsoft Office, and other resources web portals.

Our expectations are high. We are looking for … ·

• Exceptionally detail-oriented and organized, punctual and reliable.
• Excellent computer skills. Help Desk experience preferred but not necessary.
• Patient and pleasant personality; works well with a variety of people.
• Experience in medical reception and knowledge, Mental Health preferred.
• Interfaces well with staff and physicians.
• Professional demeanor.
• Ability to work independently, with little supervision.
• Current certification or willingness to obtain certification in First Aid and CPR.
• Ability to multi-task while maintaining a high degree of accuracy under pressure or tight deadlines.
• Adaptable and flexible to work with lots of interruptions.
• Good inter-personal skills and ability to work in a team environment.
• Excellent written and verbal communications skills.
• Must be able to maintain confidentiality and act with discretion.
• Ability to take direct feedback and continue to learn and grow.
• Honesty and accountability.

Job Requirements

• Education – High school graduate or equivalent.
• Experience – One-year experience in a health care setting preferred. Knowledge of medical terminology preferred. Computer Help Desk experience preferred but not necessary.
• Must be able to pass a background screening and may be asked to submit for a drug screening as a condition of employment