Senior Community Services Leader

DESCRIPTION

This is a continuous recruitment and may close at any time without advance notice.

ABOUT THE POSITION

Senior Community Services Leaders may work and receive training/assignments in any of the following areas:

• Kids Club: Oversight of school-age children in afterschool and day camp settings. Leads activities, programs, and provides customer service to parents and caregivers.- Sports: Coaching, officiating, and scorekeeping for various youth and adult sports activities.
• Senior Center: Program and reception duties including phones, setting up rooms, providing resource information to patrons, and general customer service.
• Program & Reservations (Circle City Center): Program and reception duties including phones, activity registration and permits, set-up/tear-down rooms, and facility monitoring for onsite and offsite reservations.
• Parks: Assist with processing, approving, and posting of park permits. Schedules outdoor facility use.
• Passports/Circulation (Library): Tasks include library account management using library software and serve as US passport agent handling confidential information.
• Shelving/Reservation (Library): Shelve books using the Dewey Decimal System, set-up rooms and takedown for events and operate library AV equipment.

Senior Community Services Leaders will have increased responsibilities including stellar customer service, scheduling, and oversight of facilities and/or team members, volunteers, and contract service provides.

DEFINITION:

Under general supervision, performs a variety of community services related tasks, with increased responsibility, within assigned areas. Directly interacts with participants in a variety of Community Services Programs.

DISTINGUISHING CHARACTERISTICS

This class is distinguished from that of Community Services Leader by the degree of accountability of the work, greater latitude in exercising independent judgment, oversight of programs and staff, and the performance of some administrative functions. Employee works with independence and initiative within established policies and procedures and performs as lead staff.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from higher level supervisory and management staff. May provide guidance, training, and work direction to Community Service Leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are not intended to serve as a comprehensive list of all duties performed by all positions in this classification. Duties of the position will vary according to job assignment. The City, at its discretion may add, modify, change or rescind work assignments as needed.

• Under general supervision, plans, coordinates, organizes, prepares, promotes, oversees, directs, and evaluates various activities and programs, services, and special events for various ages.
• Provides participant instruction in various arts, crafts, and games, explaining the rules and techniques; confirms participant attendance in various programs.
• Coaches, officiates, and prepares play areas and fields for sports activities.
• Acts as liaison to parents, patrons, and participants. Exercises tact and judgment when resolving problems.
• Opens and closes City facilities; ensures facilities are secure. Oversees and monitors facility use and rentals, including after-hours and evening use. Maintains safe public areas in neat and orderly condition.
• Monitors patrons and participant behavior. Advises patrons on basic policies and procedures.
• Resolves issues within scope of authority and training.
• Performs general labor tasks to maintain City facilities in a clean, safe and attractive condition.
• Assists in preparing rooms for programs by setting up tables, chairs, audiovisual, computers and related equipment.
• Prepares venues for activities and events, recommends necessary repairs or supply needs to the supervisor, and inspects facilities for damage, hazards, vandalism and requests assistance as needed.
• Sorts, retrieves and re-shelves library materials. Performs shelf reading for accuracy and ensures that materials are in proper order.
• Responds to patron requests and provides excellent customer service, information and assistance to visitors.
• Enforces rules and regulations, and reports all safety conditions and security issues.
• Completes accident/incident reports, attendance reports, and shift reports.
• Maintains activity logs and assists with the daily allocation and use of facilities, equipment, materials and other assets.
• Processes activity registration, account creation, permits, passport applications, simple cashiering, and other transactions for City activities and services; accepts payments and issues receipts.
• Complete more advanced functions including permits, transmittals, document management, data setup and creation, and enhanced customer service techniques.
• Guides and provides lead work direction, train, and assigns duties to Community Service Leaders, intern, volunteers, and contract service providers.
• Promotes City goals and priorities in compliance with all policies and procedures.
• Maintains absolute confidentiality of work-related issues, client records, and City information.
• Interact with co-workers at all levels of the City and the public in a collaborative and customer-service oriented manner.
• Performs related duties as required or assigned.

QUALIFICATIONS GUIDELINES

Education and Experience:

18 years of age or older; graduation from high school or equivalent, ability to read and write, One or more years of experience working or volunteering in a community setting including six (6) months of experience in planning, implementing, coaching, and overseeing programs is required.

Knowledge of:

Knowledge of basic rules of programs and activities suitable for a variety of ages dependent on program, and basic knowledge of community service activities is desirable; alphabetical, numerical, and decimal system; English usage, grammar, spelling and punctuation. Ability to Read and write in English; understand and carry out oral and written instructions; file and shelve materials according to prescribed methods of arrangement; operate basic equipment, such as computers, photocopiers, and printers; and handle stress while maintaining a pleasant demeanor work effectively with program participants and other staff members.

Special Requirements:

A valid Class C California driver's license and the ability to maintain insurability under the City's Vehicle Insurance Policy.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment and recreation equipment; reach with hands and arms. The employee is frequently required to stoop, kneel, squat and crouch repeatedly during a work shift. Physical ability and skill to lift and move up to 50 pounds of bulky materials in a safe manner and to push book trucks loaded with library materials. Manual dexterity and visual acuity to shelve/file and retrieve materials at high and low levels (high shelves can range from approximately 7 to 10 feet) and to carry out processing tasks. Ability to climb stairs, ladders and step stools in a safe manner in order to shelve, file and retrieve materials. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; work with constant interruptions; and interact with officials and the public.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. The employee works under typical office conditions; the noise level is usually quiet. However, the employee also works outdoors and is exposed to loud noise under variable weather conditions.