Host/Hostess

Job Title: Host/Hostess
Department: Operations 
Reports to: Managing Partner, Store Leader on Duty

Position Summary:  Warm, friendly, greets guests at the door as soon as they arrive.  Seats, and presents clean menus to guests in a friendly, professional, and quick manner.  

Primary duties and responsibilities include, but are not limited to, the following:
•	Promotes a welcoming environment for every guest. 
•	All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guest’s expectations.  
•	Greets and seats guests, presents clean menus to guests, informs them of a special. 
•	Take names on a waiting list, quotes guests accurate wait times, and organize a fair seating rotation.
•	Observes tables and keeps track of clean, dirty, or occupied tables.
•	Cleans, organizes, and stocks menus at host area.
•	Maintains restroom cleanliness throughout the shift.
•	Answers phone calls and answers questions concerning the menu and restaurant.
•	Assists with the duties of servers or bussers as appropriate; pre-bussing tables, refilling coffee, or rolling silverware.
•	Maintain specific side-work and ensure total cleanliness and smooth operation of the restaurant. 
•	Follow Store Leader’s instructions and suggestions regarding tasks related to your role.
•	Communicates with bussers, servers, and Store Leaders and assists in an entire team effort
•	All other duties as directed, including having fun with our guests and your co-workers.

Essential Physical Requirements: 
•	Walks and stands during the entire shift.
•	Reaches, bends, carries, and wipes.  
•	Carries highchairs, boosters, and slings when requested by table.
•	Verbally communicate with guests and people on the phone.

Knowledge and Skills
•	Food Handler Certified by State of Texas and the city where the restaurant is located.