The job below is no longer available.
You might also like
in Indianapolis, IN
$19est. per hour Navient • 7d agoUrgently hiring 7.3 mi Use left and right arrow keys to navigate- Up to $31.25
Verified per hour ASG Staffing • 1h agoUrgently hiring 6.9 mi Use left and right arrow keys to navigate - $22
est. per hour Five Below • 24d agoUrgently hiring 3.6 mi Use left and right arrow keys to navigate
Technical Support Specialist
•19 days ago
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Indianapolis, Indiana |
Compare Pay
Estimated Pay We estimate that this job pays $17.8 per hour based on our data.
$11.08
$17.80
$36.39
About this job
Job Description
Job DescriptionCompany Description
Forms On Fire Technical Support Specialist
You must currently live in Washington, Indiana or Florida State to apply. NO COVID VAX REQUIRED.
ABOUT FORMS ON FIRE
Forms On Fire offers its clients a cloud/mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app. Watch this 2 minute video to learn more about what we do https://www.youtube.com/watch?v=mCKtZBtaQJ8 Still curious, you can start a free trial at https://www.formsonfire.com/features (no payment info is necessary) to learn even more about our product.
RESPONSIBILITIES
- Handle client technical support cases through phone and email submission.
- Update the company support website with tech tips and brief documents.
- Evaluate a client's intended use of our software and possible integration with their existing systems, and recommend best practices for their intended use.
- Improve our existing platform by evaluating proposed changes and making recommendations.
- Maintain client confidence by keeping their information confidential.
- Prepare reference material for users by drafting instructions.
- Help develop online training materials for clients
QUALIFICATIONS
- A serious interest in working at Forms On Fire. All former successful candidates, before they became employees, wanted to demonstrate their interest by starting a free trial (no payment info required) at Forms On Fire www.formsonfire.com.
- Technical Support, Customer Service, eForm/Web/Graphic design, or other related experience (3 full time PAID years - 40 hours per week)
- Touch-typing a must (see here for touch-typing finger position https://youtu.be/6E1AiZEtV5c ), with a minimum of 65 words per minute -WPM, with reasonable (95%+) accuracy. Determine your typing speed at https://10fastfingers.com/typing-test/english
- Must have excellent English language skills, both oral and written
- Associate’s / Bachelor’s degree in business, marketing or technical studies, high GPA a plus
- Proficient in Microsoft Office and other general office software
- Interest or hobby in software development or web site design.
- Experience with database design, SQL, SharePoint, web design, or other technologies also a plus
- Experience with Apple MacBook / MacOS computers a plus.
- Natural problem solver, self-learner, analytical - math lover, curious about technology, great verbal and written skills, well organized and highly professional
- Experience in teaching or training a plus
- You must have a very reliable and fast internet connection from home, and a quiet work space for online calls. Currently 100% work from home due to COVID. You must live in WA, IN or FL state.
- References are required
- Transcript of course work (College or Tech School) will be requested
- Able to successfully pass a criminal background check
SALARY is dependent upon experience with range of $54,000 to $65,000 annual salary.
Forms On Fire www.formsonfire.com is a growing company which offers a cloud/mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app which works both online and offline. We have a product to be proud of, with a five-star reputation among our clients. Our team is super smart, ridiculously helpful, and loyal to each other. You will receive in-depth one-on-one training with people who genuinely care about improving your skills. Currently working 100% at home with occasional in office meeting throughout the year for employee hires.
Company Description
Forms On Fire www.formsonfire.com is a growing company which offers a cloud/mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app which works both online and offline. We have a product to be proud of, with a five-star reputation among our clients. Our team is super smart, ridiculously helpful, and loyal to each other. You will receive in-depth one-on-one training with people who genuinely care about improving your skills. Currently working 100% at home with occasional in office meeting throughout the year for employee hires.
Your Privacy Choices